09-23-2012 03:49 AM
Welcome to the Community
Please perform a Battery pull Restart like this While Device is Powered On remove the Battery wait for a min. then re-insert it back wait till the device take a long Reboot., then see if it resolves the issue.
If not then you may have to Update or Reload your device Software to resolve your issue.If no update are there please perform a clean reload of your device software.
KB03901 : How to update BlackBerry Device Software using BlackBerry Desktop Software for Windows.
Please try it and let us know.
N.B : Make sure you you have your Backup first.
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.