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New Member
Posts: 1
Registered: ‎05-05-2012
My Device: Bold 9780
My Carrier: SaskTel

Text not appearing on webpages.

I've had my BlackBerry Bold 9780 for about a year now, and for the past few months, I've noticed that after a few days, words and full sentences will slowly begin to disappear from webpages, to the point where there is no text. The only fix is a battery pull, but it used to only repair it for about a week, and the issue has gotten worse and worse over time, to the point where I need to reboot every day. Is there a permanent solution to this?
Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Text not appearing on webpages.

Hi AlyssaMyers,

 

Welcome to the BlackBerry Support Community.

Reloading your BlackBerry® Device Software should resolve the issue with the browser display on your BlackBerry® Bold™ 9780 smartphone.

 

For further instructions performing a clean reload of your BlackBerry® Device Software, please see the following KB articles.

For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY

For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U

Please test to make sure the issue has been resolved before restoring any data from your backup file.

Hope this helps.


-FS


 


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