Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Posts: 39
Registered: ‎02-10-2012
My Device: Blackberry 9850 Torch
My Carrier: MTC Namibia

The Big Fix


Ever rebooted your device & all of a sudden its stuck on the BlackBerry screen with a little bar not moving at all. Well I had a Blackberry 9850 #Beautiful machine indeed# but would not finish loading after I removed the battery :-(
Here is what I did:

1. I used DM 5, without the battery I connected it to the computer (Windows 7)

2. A window popped up stating that the device couldn't be connect, just click on update

3. If the update reaches all the way to "waiting to initiate device" & all of a sudden it disconnect & reconnects more then twice. Cancel everything & close the DM

4. Remove the battery again & this time open up JL_cmdr

5. Connect the phone & press on (N) no if with or without a password

6. As it starts to load quickly click on the wipe device & it should ask if you want to continue, just click (Y) yes

7. JL_cmdr should say "connecting to device" then "connected" & it returns to menu.

Let the phone finish wiping & if it write reload software, open up DM (with an internet connect & try again)

It work for 3 of my friends phones, hope it works you :-)