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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎07-22-2013
My Device: Blackberry 8310
My Carrier: ONO

The button "Begin Sync" doesn´t appear.

When I try to download an app a message tells me "Click the 'Begin Sync' button to start the download" but there is no Begin Sync button. I´ve changed the language but it still doesn´t appear. What can I do?

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: The button "Begin Sync" doesn´t appear.

Hi Martamb,


Welcome to the BlackBerry Support Community.
Does your computer detect the BlackBerry smartphone as connected? To verify, are you using a BlackBerry Curve 8310 smartphone? What version of BlackBerry Device Software do you have? You can find this in Options > About. See:  http://blackberry.com/btsc/KB23393
Is the BlackBerry World plugin installed on your computer? See the Addtional Information field of this article for more information. http://blackberry.com/btsc/KB28715


I look forward to your response.



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