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BlackBerry® OS Smartphones

New Contributor
Posts: 8
Registered: ‎09-21-2011
My Device: Bold 9700
My Carrier: ATT


Can't wait to give this solution a try!

Posts: 49
Registered: ‎10-28-2011
My Device: Bold 9930
My Carrier: Verizon Wireless


Man this plagued me for a while. I finally found another post where the https authentication was failing for someone else in an entirely different piece of software. Long story short, I went to:


1. Control Panel

2. Internet Options

3. Advanced

4. Security

5. Uncheck "Check for server certificate revocation*"

6. Configure sync


This worked for me Smiley Very Happy



New Member
Posts: 1
Registered: ‎03-21-2012
My Device: Torch
My Carrier: Rogers

Re: The computer must be connected to the Internet in order to initially

I had the same issue after upgrading to Windows 7 and installing BB Desktop V6. In my case it turned out that it had to do with my Internet Explorer settings, even though I exclusively use Firefox and never IE. To fix the problem I had to properly configure my IE connection settings which for some reason were set up such that it was trying to access the internet via a non-existent dialup connection. Go figure.

New Contributor
Posts: 6
Registered: ‎08-06-2011
My Device: Bold 9650
My Carrier: Alltel

Re: The computer must be connected to the Internet in order to initially

I have switched to Android long ago but still get updates for this thread. In the meantime I have installed a hundred apps on my phone and probably thirty programs on my computers and fifty or more programs on computers I work on. They all work. I can't believe this thread still exists. Maybe Blackberry will get on their typewriter and send y'all a solution.