05-10-2012 09:51 AM
I when I connected the phone to the PC it came up with the do you want to upgrade which I did, but now the phone does not ring. when I go to profiles and look athe settings its all ok click a tune or ringtone and click try it it vibtates but no sound. I have tried several ways but none of them fix it, all I do is take out battery and re start and it works fine, but only a few hours. when the sound has gone again and I only know when I miss a call I restart the phone and its ok again. so far I have restarted 3 times today.
anyone else had this.
its a bold 9900
05-15-2012 07:35 AM
Welcome to the BlackBerry® Support Community Forums.
I would suggest to try resetting the Sound Profiles database by clearing the database using the BlackBerry® Desktop software.
Please have a look at the following article on how to clear the user content databases from the BlackBerry® smartphone:
I hope this helps.