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Posts: 1
Registered: ‎03-25-2013
My Device: Curve 9320
My Carrier: Vodafone

The other end receiver is always gettting ECHO when I call from my 9320 phone

Whenever I initiate a call from 9320, the receiver complains about getting ECHO of their voice. When they disconnect the call and call me instead, everything goes without any ECHO.

 

I tried restarting the phone (COLD BOOT) but nothing helped. I called the Vodafone Helpdesk (Service Provider) but they say it is handset issue and not service/network issue.

 

I also used the SIM in another phone it works perfect without ECHO.

 

Need a solution.....please help

 

Thanks

Koushik

 

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: The other end receiver is always gettting ECHO when I call from my 9320 phone

Hi tbird8117,

 

Welcome to the support community!

To rule out any possible software issue, could you please try to first back up all your data using the BlackBerry® Desktop Software and then perform a clean reload of your BlackBerry® Device Software. For further steps, please see the following KB articles.

For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U


Could you also please test to make sure the issue has been resolved before restoring any data from your backup file?

 

Let me know if that fixes the issue for you.


-FS


 


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