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Posts: 1
Registered: ‎05-08-2013
My Device: Z10
My Carrier: China Mobile

The server certificate is invalid!

Dear All ,



When attempting to activate an iOS device with the Universal Device Service using the BlackBerry Mobile Fusion Client for iOS, the following error is displayed on the iOS device:


Profile installation Failed

the server certificate for https://**.com/ios/profile/2/***/english/6.1.3" is invalid.


I used self signed certificate and import the root CA to iphone.


How to fix it ?

Posts: 91
Registered: ‎05-17-2013
My Device: BlackBerry Z-10
My Carrier: Rogers

Re: The server certificate is invalid!

Hello hwd16;


Welcome to the forums and thank you for your question.


Can you provide the following information?


  • What is the version of BlackBerry Enterprise Service you are using?
  • Did you use the SSL certificate that is created during the installation or a certificate from another provider?
  • What version of IOS are you using? (BlackBerry Enterprise Service 10 Compatibility Matrix)


Universal Device Service documentation.


Let us know if you have any further questions regarding this specific request.