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New Contributor
Posts: 4
Registered: ‎08-02-2012
My Device: Curve 8520
My Carrier: Orange France

The terminal no longer receives email from Gmail

Hello,

 

For some reason (*) I had recently to perform a full reset of my BB ("cleaning the terminal").

 

Since then, I do no longer receives the email from the 2 gmail accounts I have configured. I tried to suppress then reconfigure the accounts, without any success.  The BB can actually connect to the gmail servers, because I can send emails with these accounts. But I do not receive anything. I still receive the email from my company (default) account (desktop).

 

(*) actually I had to reset it because the mail management got totally "crazy"...

 

Thanks for any help,

 

pehache

 

 

Hall of Famer III
Posts: 57,562
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: The terminal no longer receives email from Gmail

Hi and Welcome to the Community!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should again try deleting and re-adding your BIS configuration for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 4
Registered: ‎08-02-2012
My Device: Curve 8520
My Carrier: Orange France

Re: The terminal no longer receives email from Gmail

Hi,

 

I did everything you suggested. In particular, I deleted then resent the service books. Here is the situation now :

 

On the startup screen there is an "Gmail plugin" icon. When I click on it, I have the message : "Please configure a BBIS Gmail account..."

 

So I go to the mail setup utility (in the configuration folder)... and I see that there is indeed a configured Gmail account with my personnal gmail adress. I try to delete this account, to recreate it, etc, but without any success : the Gmail plugin still give me the message "Please configure a BBIS Gmail account..."

Hall of Famer III
Posts: 57,562
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: The terminal no longer receives email from Gmail

Hmmm...I've never used that plugin, I've either used my GMail account(s) via the "standard" email app -OR- I've used the actual GMail email app...but perhaps if you:

  1. Remove all GMail account configurations
  2. Remove the Plugin (I think it's an app that, like all others, can be removed)
  3. Add the Gmail account configurations again

Then see what happens...I don't know if it will re-install the plugin or not.



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 4
Registered: ‎08-02-2012
My Device: Curve 8520
My Carrier: Orange France

Re: The terminal no longer receives email from Gmail

Hi,

 

actually I never installed the Gmail plugin. It came out on the desktop the first time I configured a gmail account in the standard mail app. So I guess it's there in the default setup, and activated only when needed. Moreover, it's not in the installed app list, so it can't be removed.

 

I could access gmail by using the google webmail interface, but as I have several gmail accounts, configuring them in the mail app is much more convenient (and it worked... before).

 

Cheers,

New Contributor
Posts: 4
Registered: ‎08-02-2012
My Device: Curve 8520
My Carrier: Orange France

Re: The terminal no longer receives email from Gmail

Hi,

 

After having sent the service book for the 10th time (from time to time), it ended up working !

 

It tells me now to download the gmail plugin, but I already have it installed (though I never downloaded it !)... 

 

Well, I won't try to understand... it works, this is the most important point.

 

Cheers,

 

 

Highlighted
Hall of Famer III
Posts: 57,562
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: The terminal no longer receives email from Gmail

Yay! I'm glad you got it going (finally)! Enjoy!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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