05-01-2012 07:50 AM
I recently downloaded a theme from the Blackberry App World. The problem I have is I dont know if the theme may have been infected because I can no longer reset theme defaults. Is there a way I can reset default settings without loosing my data?
05-16-2012 05:57 PM
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo