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Contributor
Posts: 10
Registered: ‎08-15-2012
My Device: Bold 9930
My Carrier: MTN

There was a problem during installation of blackberry messenger. Please try again

There was a problem during installation of blackberry messenger ( any application). Please try again, this is the message i get anytime i try to download or upgrade any application on my blackberry bold 9870. pls i need your help

 Thanks

bellokeshi
Posts: 94,168
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: There was a problem during installation of blackberry messenger. Please try again

Do you have a BlackBerry Data Plan enabled on your account with your carrier or mobile provider?

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Contributor
Posts: 10
Registered: ‎08-15-2012
My Device: Bold 9930
My Carrier: MTN

Re: There was a problem during installation of blackberry messenger. Please try again

i have data plan, i can do every other internet based functions on my phone, the only problem is to download or upgrade applications

bellokeshi
Posts: 94,168
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: There was a problem during installation of blackberry messenger. Please try again

On your device, look at Options > Device > Application Management.

What is the version of AppWorld you have installed?

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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Contributor
Posts: 10
Registered: ‎08-15-2012
My Device: Bold 9930
My Carrier: MTN

Re: There was a problem during installation of blackberry messenger. Please try again

Blackberry appworld version: 4.0.0.63

bellokeshi
Posts: 94,168
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: There was a problem during installation of blackberry messenger. Please try again


bellokeshi wrote:

Blackberry appworld version: 4.0.0.63


OK, that is almost the latest version... .65 is later.

You can upgrade your AppWorld from using your BlackBerry browser to go to www.blackberry.com/appworld


After you upgrade, Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.

IF then you don't see or can't find the AppWorld icon, please post back here.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 10
Registered: ‎08-15-2012
My Device: Bold 9930
My Carrier: MTN

Re: There was a problem during installation of blackberry messenger. Please try again

I tried tö download the 65 version, it failed tö download, and it displayed "download failed"
bellokeshi
Contributor
Posts: 10
Registered: ‎08-15-2012
My Device: Bold 9930
My Carrier: MTN

Re: There was a problem during installation of blackberry messenger. Please try again

That is the main problem, I can't download any application either from net Or appworld
bellokeshi
Posts: 94,168
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: There was a problem during installation of blackberry messenger. Please try again

OK, did you do the device reboot?

 

On your Manage Connections screen, click on the Services Status.
What is the status of the BlackBerry Internet Service?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 10
Registered: ‎08-15-2012
My Device: Bold 9930
My Carrier: MTN

Re: There was a problem during installation of blackberry messenger. Please try again

I have done reboot by removing the battery several times, on the service status, i have 3G plus the blackberry logo

bellokeshi