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BlackBerry® OS Smartphones

Guru III
Posts: 32,198
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

This is the best fix for your device!

[ Edited ]

Giving us more details when posting a question please. :smileysurprised:


Device info


Your carrier:

Model info and OS version (Go to Settings, then Options, then about):

Add above to you profile if you dont want to type it in all the time.


Apps and free space

File free before and after a battery remove/replace. (Go to Settings, then Options, then status):

Did a battery pull fix your issue?

Apps installed and their version if possible.   (Go to Settings, then Options, then applications):

BT device model/version (you will have to look at the BT device):


When writing your question

Any other details that would help us out with your issue:

Good description of what is really wrong and how to reproduce if possible. Details of what you did before:


What is worth a thousand words

Pictures of your issue if possible:

Screen capture if possible with this:


Free BlackBerry Screen Capture Program Zonasnap OTA from your device http://zonablackberry.com.ve/forum/download/desarrollo/javiergv/ZonaSnap_English_Version/ZonaSnap_OT...




With out this info, we are just going to ask you for it and delay your response.:smileysad:


A media card full of songs and pictures will take a long time to generate the thumbnails and song playlist, possibly making it slow up first use. Older apps transfered to the device with Device switcher can cause issue if not compatable with OS 6. On device go to Options, Device, Application Management is a great way to see what your apps are doing with your CPU usage on #Torch. Just slide top bar to CPU and see what is going on. Also touch the CPU menu to see other time variables. I found out that an app was eating away CPU cycles on mine and the charger was unable to keep up. My Torch and charger were both very warm and I noticed the charge indicator was not showing it being charged at times.


Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click here to Backup the data on your BlackBerry Device! It's important, and FREE!

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