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Contributor
Posts: 31
Registered: ‎09-10-2009
My Device: Bold 9000
Accepted Solution

This message after each reset "Uncaught exception: java.lang.Error"

Hi,

 

 

Since I have deleted some languages on my BB, and I have kept the French, German and English language, after each reset (after an update via BB Desktop Manager for exemple), i got this message :

 

"Uncaught exception: java.lang.Error"

 

I select the option "OK" and that's all, but I want to solve this issue...

 

thanks.

Hall of Famer III
Posts: 58,434
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: This message after each reset "Uncaught exception: java.lang.Error"

Hi there!

 

If you are reliably getting this error, then it is most likely that something in your device OS has become corrupted. This type of error is the "final out" in the programming code - some event has happend for which there is no handler in the code. I suggest trying two things (in order):

 
1) Anytime random strange behaviors creep in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

 

2) Reload your OS:

  • KB11320 How to perform a clean reload of the BlackBerry Device Software using the Application Loader tool

 

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Contributor
Posts: 31
Registered: ‎09-10-2009
My Device: Bold 9000

Re: This message after each reset "Uncaught exception: java.lang.Error"

[ Edited ]

 

Hi "sdgardne",

 

Thanks for your reply.

 

I will try the first thing in 15 minutes.

 

 

PS : your url is wrong :

 

 

Sorry, your request could not be processed at this time.

Please try again later or refer to the suggestions below:

  1. Verify that the web page address is correct.
  2. Search for related content as documents may have moved.
  3. Send an email to webmaster@blackberry.net and provide details regarding which area of the web site you are trying to access, including the web page address.

 

 

 

 

[EDIT] 

 

First thing does not work.

 

I find the kb on this website : blackberrytune but I wait before doing that.


 

Message Edited by Felix05 on 09-17-2009 12:57 PM
Hall of Famer III
Posts: 58,434
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: This message after each reset "Uncaught exception: java.lang.Error"


Felix05 wrote:

PS : your url is wrong :

 

 

Sorry, your request could not be processed at this time.

Please try again later or refer to the suggestions below:

  1. Verify that the web page address is correct.
  2. Search for related content as documents may have moved.
  3. Send an email to webmaster@blackberry.net and provide details regarding which area of the web site you are trying to access, including the web page address.


Actually, the URL was not "wrong"...rather, it simply was not available at that moment. It is available now.

 


Felix05 wrote:

 

 

First thing does not work.

 



I'm not sure what you mean by this...the batt-pull reboot did not help?

 

Let us know...

 


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Contributor
Posts: 31
Registered: ‎09-10-2009
My Device: Bold 9000

Re: This message after each reset "Uncaught exception: java.lang.Error"

[ Edited ]

I am sorry, for the battery, you are right, it is that I wanted to say.

 

And for the url, I try right now Smiley Happy

 

 

I apologize for my bad englis.

 

 

[EDIT]

 

I have reset my bold, thanks to the kb, and at this moment, it works fine Smiley Happy

I wait before saying that the issue is solve, on n'est jamais trop prudent...

Message Edited by Felix05 on 09-19-2009 11:46 PM
Message Edited by Felix05 on 09-19-2009 11:46 PM
Highlighted
Contributor
Posts: 31
Registered: ‎09-10-2009
My Device: Bold 9000

Re: This message after each reset "Uncaught exception: java.lang.Error"

My BB Bold now works great Smiley Happy

 

Thanks !