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BlackBerry® OS Smartphones

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Posts: 1
Registered: ‎01-29-2013
My Device: Bold 9870
My Carrier: JT Telecoms

This why the company is heading for the rocks!

If any one reads or even cares please forward to a director,

I think the fact that I cannot forward to anyone or struggle to get this matter directed to anyone who can respond is indicative of the problems facing your company.

It is a great measure of the ability of a company integrity when dealing with customer issues and clearly this is indicative of your inability to engage your customers

 

Kind Regards

Craig Dempster
Director

 

Please visit our new website to view all of our products.

http://www.future.je

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From: Craig Dempster [mailto:Craig.Dempster@future.je]
Sent: 30 August 2012 10:08
To: 'help@rim.com'
Subject: A Sad Day

 

Dear Rim

 

I thought you may like a little feedback as we now move away from Blackberry and its associated services.

We have the full enterprise service and have 7 company phones on this service.

I personally have owned approve. 12-14 phones over the previous 4 years and as a company have probably purchased 30 phones.

I currently own a Bold 9900.

 

I have been an ardent support of blackberry for many years , citing the benefits from a business point of view of the mail service, despite the competition clearly making in roads into the area of the market you dominate. I also have to date not been swayed by the design over function offering of Apple products.

 

However, since the I purchased the 9900, I have had constant failures, the phone freezes, and the battery life is poor. I use the phone constantly and am now lucky if I can to 2.00pm with charging.

 

I have had to purchase several additional chargers to ensure I am able to top up the charge during the day.

 

It’s a sad day for me as I have enjoyed my long relationship with RIM but sadly it seems that you may have let the grass grow under your feet.

 

 

 

 

 

 

 

 

Kind Regards

Craig Dempster
Director

 

 

 

Please visit our new website to view all of our products.

http://www.future.je

 

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Website: Visit Your Future at http://www.future.je Additional features will come online in the near future so please visit the site often.

 

Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: This why the company is heading for the rocks!

Hey,

Welcome to the BlackBerry® Support Community Forums.

 

I am sorry to hear you are having problems with your BlackBerry smartphone, from the description of your issue

I would suggest backing up doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.

If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339.

If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services (1-877-255-2377) for further review and support.

Thank you.

-HB

 

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