10-15-2012 09:59 PM
Customers will want to know more about your business and purchase your product. Most Internet marketers and business owners believe that having a ticket system helps in managing customers and support.
By raising support ticket system,customer service team can locate the status of customer queries each time, immediately whenever they want. It is a logical and organized approach towards problem management and troubleshooting. It is ability to view & support tickets, support multiple language,synchor emails and tickets, updation and tracking of tickets, customized click sidebar, a variety of inquiry forms to choose from, FAQ knowledge base, and intelligent reports. Besides,support ticket software are usually equipped to manage groups of operators working on a huge volume of customer requests.
The fact of the matter is that this system can save a lot of time and money of your company. If the customer faces any problem, you have to be equally adept in handling such situations. Here recommend iKode Helpdesk for 30 Days Free Trial!