Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Tips for getting BlackBerry Desktop Manager to detect the BlackBerry smartphone!

[ Edited ]

Here are a few tips that may help if your PC is unable to detect your BlackBerry smartphone!


1.    Install the desktop manager software – when installing the Desktop Manager software that came with your device be sure to Not have the BlackBerry connected to the computer during this process.
2.    Always use the USB ports from the back of the computer; never use a USB hub or a docking station USB port.
3.    If you have another UBS cable you can try doing that to make sure it is not the cable causing the issue.
4.    If you are using a laptop computer disable the power management settings. 
    a.    For Windows-XP and Vista do the following to disable power management on the USB ports
        i.     On the computer, right-click My Computer and select Properties.
        ii.    Click the Hardware tab, and then click Device Manager.
        iii.    Expand Universal Serial Bus controllers.
        iv.    Right-click the USB Root Hub and select Properties.
        v.     Click the Power Management tab, and clear the Allow the computer to turn off this device to save power check box.
        vi.    Click OK.
        vii.    Repeat steps i. through vi. for each USB Root Hub listed in BlackBerry Device Manager.
5.    If you have uninstalled and reinstalled the Desktop Manager Software trying using the following knowledge base article to do a “clean uninstall” of the software. http://www.blackberry.com/btsc/KB02206
6.    The existing USB driver installed is for an earlier model of the BlackBerry smartphone.
    a.    Manually upgrade the USB driver for the BlackBerry smartphone by completing the following steps:
        i.     Right-click My Computer and select Properties > Hardware > Device Manager.
        ii.     Under Universal Serial Bus Controllers, verify that the BlackBerry smartphone is found.
        iii.    If an exclamation mark is displayed, right-click the BlackBerry smartphone and select Update Driver.
        iv.    If the Hardware Update Wizard prompts you to use Windows Update, select No not this time and click Next.
        v.     Choose Install from a list or specific location and click Next.
        vi.    Choose Don't search. I will choose the driver to install and click Next.
        vii.    Click Have Disk and then choose Browse.
        viii.   Browse to C:\Program Files\Common Files\Research In Motion\USB Drivers.
        ix.    Double-click on RimUsbNT.inf, click OK, and then click Next.
7.    If you have another PC try using that PC to see if you able to get the device connected
8.    If you do not have another PC then try creating a new user account on the PC and then install the Desktop Manager software on that new profile.



Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Tips for getting BlackBerry Desktop Manager to detect the BlackBerry smartphone!

There is also some great info in the below thread 


http://supportforums.blackberry.com/t5/BlackBerry- Desktop-Software/Desktop-Manager-quot-disconnected -quot-and-I-can-t-get-rid-of/m-p/506238/highlight/ false#M16105



Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!