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New Contributor
Posts: 3
Registered: ‎07-31-2012
My Device: BBY Torch 9800
My Carrier: Orange

Toch 9800 - repair under constructor warranty

Hello,
 
Last Sunday morning I found my BBY off (I let it on, just unconnected - offline), and I cannot switch it on since then. (I've tried to charge, to connect to PC; Sometimes it begins to switch on but it interrupt before beeing on)
Mobile phone operator warranty is off (1 year) : Orange gave me RIM BBY support number for France about 2 years contructor warranty (0800801855) but impossible to join !!!
 
Please help for repair, and contacts recuperation !
 
I've had recurrent problems with this telephone (automatic offline or reboot during conversation), put software ondate, but this time I cannot do anything.
After test battery is good.
 
Fabrice
France
Posts: 95,533
Likes: 24,549
Solutions: 6,398
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Toch 9800 - repair under constructor warranty

1. Who is your mobile operator or provider or carrier? Please update this information in your profile.

 

2. Leave the device to charge 2-3 hours, and then, still connected to the charging cable, remove the the battery from the device a few seconds and reinsert it. If it boots--leave it to charge to 100% (check Options > Status for the percentage). If it doesn't reboot on the first attempt, leave it several more hours. I've had one charge for two days before it came back to life after an extreme battery depletion. Every 3-4 hours, with the device still connected to the charger, you can remove and replace the battery to see if it reboots.



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New Contributor
Posts: 3
Registered: ‎07-31-2012
My Device: BBY Torch 9800
My Carrier: Orange

Re: Toch 9800 - repair under constructor warranty

Thanks for reply and help :-)

1 Provider is Orange (France)

2 I already tried to charge & boot, it did'nt work; I'm gona try again & again ! And keep in touch tomorrow

c u later

 

New Contributor
Posts: 3
Registered: ‎07-31-2012
My Device: BBY Torch 9800
My Carrier: Orange

Re: Toch 9800 - repair under constructor warranty

I have tryed several times. It still doesn't boot...

 

Mobile provider sends me to BBY SAV (After Sell Service), but it seems there is none for BBY, isn't it ???