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Contributor
Posts: 41
Registered: ‎05-29-2012
My Device: Blackberry Curve 9360
My Carrier: Vodafone

Too low for radio use at 50%

my blackberry 9360 with the newest update out when at 50% battery comes up saying too low for radio use then just suddenly goes from 50% to 0 in a matter of seconds as i watch it cant down faster than anything. i tried pulling battery out when fully charged with charger in but still not working how do i fix this?

Hall of Famer III
Posts: 57,239
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Too low for radio use at 50%

Hello!


It is possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Contributor
Posts: 41
Registered: ‎05-29-2012
My Device: Blackberry Curve 9360
My Carrier: Vodafone

Re: Too low for radio use at 50%

Hey sorry for the late reply, battery took ages to get here. i have a new battery and its better than the other one and lasts longer but still drains pretty quick. i know it shouldn't go that fast as my friend has one and it lasts all day, iv tried to do everything i can to settings to make it last longer.
Hall of Famer III
Posts: 57,239
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Too low for radio use at 50%

Oh...sorry...I think I was not clear..."known good" and "new" are not necessarily the same thing. While rare, a new battery certainly can be defective. Plus, finding someone with an identical BB without these same problems, and trading batteries, is certainly a less expensive method for carrying out this test. Again, sorry about not being clear on that point...

 

Anyway, refer:

  • KB14320How to maximize free space and battery power on the BlackBerry smartphone

It is really quite impossible to predict the "normal" consumption rate for any individual user -- each person is unique, and will demand a different level of resource consumption from everyone else. To me, the key is to determine what is normal for your usage patterns...and then become concerned when things deviate from that.

 

It is also always important to properly close applications when you are done with them. Using the Back or the Red key will not do this -- those leave it to the app to decide what to do...and some will leave themselves resident in memory, consuming resources on your BB, slowing the overall performance. Rather, to close an app, press blackberry_logo.jpg and select "Close" or "Exit"...that will force the application to be closed, freeing up for your new use the resources it was consuming. Some apps will always remain running (typically -- BBMessenger, Browser, Homescreen, Phone, and Messages)...but, you should still close them properly - especially the Browser...if it is left on an active web page, it will not only consume extra resources but battery power as well.

Further, anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure. Some have taken to doing this on a regular basis as a preventive measure...some as frequently as once per day. Others have obtained the QuickPull app to automate a simulated Batt-Pull.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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