11-28-2012 02:23 PM
I've had my Torch 9800 for almost 2 years and suddenly the camera is not working. When clicking on the camera icon, it goes to the page but the screen stays black and after a minute or so and error message appears that says that the camera application failed to open. Please close all other applications and try again. I receive the same error message when attempting to use the video camera. I updated the software as directed by my wireless provider but that didn't solve the problem. Please help.
12-03-2012 08:47 AM
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The following article will assist you regarding regarding the error message you are seeing when using the Camera application on your BlackBerry® Torch™ 9800 smartphone:
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12-10-2012 05:28 PM
I've done all of the suggested solutions and although the self test did verify that my camera is not working it didn't fix the problem - I didn't really need a verification that it wasn't working - I already knew that. So, from there I guess I just have to suffer with my blackberry that I can't even speak to someone about my problems (I've already tried contacting RIM and they sent me here). You would think that a company that is struggling for marketshare would at least make an effort to keep its existing customers satisfied. I guess I'll just have to start shopping for the latest and greatest smartphone if I want to have camera functionality! It's too bad that the service is so terrible - prior to this I was happy with my blackberry and might have even considered another one. Now it looks like I'll be turning into a loyal Apple or Samsung Customer since RIM isn't interested in my business!!!!!
12-19-2012 07:21 AM
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12-23-2012 02:23 PM