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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎07-14-2013
My Device: Torch 9700
My Carrier: O2

Torch 9800 Display App Layout

My poor old Dad is having a nightmare with his Torch.


Overnight the display screens  (all/favourite/media/downloads etc etc) have changed from showing all of his applications on one screen/tray (approx 12 of them) to just being one app in the centre of the display - meaning you have to painstakingly scroll down to get to an app. 


Is this a new system update or profile from blackberry? I've searched everywhere on the phone, and even restored display to factory defaults to try and fix it but no look. 


Because it's such a convoluted layout now, he usually doesn't notice that he has new emails/msges because it's not all there to view on one tray.


If anyone could help I'd massively appreciate it. As would my poor old dad!





Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Torch 9800 Display App Layout

Hi rjknpp25 and welcome to the BlackBerry Support Community Forums!


It sounds like the BlackBerry smartphone's Home Screen Grid Layout has been changed.  Go into Options>Accessibility to change the grid layout to the default setting.


Let me know if this works.






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New Contributor
Posts: 2
Registered: ‎07-14-2013
My Device: Torch 9700
My Carrier: O2

Re: Torch 9800 Display App Layout

Sorry for the delayed response, I've been on holiday. Thanks so much - this worked perfectly and my dad is well pleased! Thanks again!