07-14-2013 04:31 AM
My poor old Dad is having a nightmare with his Torch.
Overnight the display screens (all/favourite/media/downloads etc etc) have changed from showing all of his applications on one screen/tray (approx 12 of them) to just being one app in the centre of the display - meaning you have to painstakingly scroll down to get to an app.
Is this a new system update or profile from blackberry? I've searched everywhere on the phone, and even restored display to factory defaults to try and fix it but no look.
Because it's such a convoluted layout now, he usually doesn't notice that he has new emails/msges because it's not all there to view on one tray.
If anyone could help I'd massively appreciate it. As would my poor old dad!
07-17-2013 09:22 AM
Hi rjknpp25 and welcome to the BlackBerry Support Community Forums!
It sounds like the BlackBerry smartphone's Home Screen Grid Layout has been changed. Go into Options>Accessibility to change the grid layout to the default setting.
Let me know if this works.