03-07-2013 02:09 PM
One of my customers has a blackberry Torch 9800 with OS 7.
She can no longer see the text of her text messages. They all appear blank.
The phone is activated with our BES server. Could that have caused it or is it a setting?
03-07-2013 03:19 PM
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, have your customer remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.