12-05-2013 02:13 PM
I have a Blackberry Torch 9800. There is something wrong with it, and its not just one thing. For example;
When I click on App World I get a popup saying this "To continue using Blackberry App World, you must upgrade your current version. For more information, please visit www.blackberry.com/appworld/support." I get two options after that; "Upgrade" or "Close". "Close" obvioulsy closes the message and does nothing. "Upgrade" does nothing either, when you click it..nothing.. no website transfer nothing. This is a big problem because I can't update any of my current apps or download new ones. My phones really outdated.. and App World is not the only app that doesn't work properly. Their are a couple other apps that don't work properly either. How should I go about fixing these problems the correct way? A complete system sweep?
Thanks for your time and support.
Solved! Go to Solution.
12-05-2013 03:06 PM
clicking update will not take you to any website, it should prompt you to install or download the latest version. If not make sure that your connection is good.
12-06-2013 10:10 PM
Try reloading your OS. This will reload BlackBerry World as well as everything else on your phone. To do this, plug your phone in to your PC and open BlackBerry Desktop Software. Once your phone has been recognized, click Device at the top of the software then click Restore. Choose the most recent restore point and load it. That should resolve your issue.
Let us know if that helps you.