04-03-2013 12:20 PM
My Torch has gone crazy. The screen is just black. I've put in a new battery, but that does not help. I hear it turn on and off and plug it in the computer, but I see nothing. Please help.
04-03-2013 12:43 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Good luck and let us know!
04-03-2013 03:53 PM
Sorry, but that did not work. Since I can't see the loading bar coming up on the screen, I followed the instructions for holding the escape key after the LED light went out. Tried several times with no luck. I did receive a phone call on it and could hear just fine. I just can't see anything on the screen. Any other ideas?
04-03-2013 05:22 PM
Not being able to see the screen, everything else is going to be quite drastic, and conducted from the computer. First, though, review the link in my auto-sig on this post related to backups...be sure you have all of that, because most of the things we can do from your computer will be quite destructive as far as your data and apps are concerned.
The first thing to try is to simply connect your BB to your computer, run the desktop software, and see if it can do any updates automatically to your BB. That might help (or it might not).
After that, it's a ResetToFactory WIPE:
Followed by full OS reloads, and maybe even some of these tricks:
Then again, if the problem is physical hardware, then only a qualified technician with the device in their hands can give you a proper diagnosis and estimate.