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New Member
Posts: 1
Registered: ‎06-02-2014
My Device: BB Torch 9800
My Carrier: 1&1, Germany

Torch 9800: Software change from Enterprise Model to regular one, without any restrictions

[ Edited ]

Hi everybody,


is anybody able to give me the adress of a shop or company they're able to set up my BB Enterprise Model to a regular one, so that I can use all functionalities? The installed IT policies will make it use only as a cellphone, internet access and creating email accounts is denied. The required Enterprise Server at my company isn't aviable anymore.


Best regards from Germany



Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Torch 9800: Software change from Enterprise Model to regular one, without any restrictions

Normally a device security wipe will delete the IT policy. To do this, on your homescreen follow Options>Device>Security>Security Wipe or Options>Security>Security Wipe depending on which OS your phone is running.



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Hall of Famer III
Posts: 57,825
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG853), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Torch 9800: Software change from Enterprise Model to regular one, without any restrictions

Actually, no...an on-device WIPE does not clear an IT Policy. Rather, the only method is ResetToFactory:

  • Article ID: KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software

And, refer:

  • Article ID: KB16307 Actions performed by the BlackBerry smartphone during the removal of stored user and application data

When doing this, one must also be careful regarding backup/restore. One must not do a full backup/restore, but rather only a selective one, specifically avoiding any databases that have anything to to with Enterprise, IT Policy, or anything similar. If those are backed up/restored, then the offending IT Policy will be dutifully returned to the device, returning one right back to the place they started.


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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