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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎04-11-2013
My Device: 9800 Torch
My Carrier: Vodafone Ireland

Torch 9800 Stuck on BBM .

[ Edited ]

My 9800 Torch is stuck on BBM. I cannot get it to set-up. It just keeps rolling the BB logo.


Edit: PIN removed. At no time should you provide any personal information to any other community member. Please review the Community Terms & Conditions and Support Community Guidelines for additional information.

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Torch 9800 Stuck on BBM .

Hey agborusa,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Do you have a BlackBerry data plan with your network service provider?  Was BBM working in the past?  Can you send me a private message with your PIN number so I can investigate further.


Thank you.





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