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New Member
Posts: 1
Registered: ‎10-11-2011
My Device: Torch 9800
My Carrier: Rogers

Torch 9800 button problem (go back and hanging up)

I've had my Torch 9800 for almost a year. I rarely drop it, no water damage, nothing. Today it started acting up...The go back key and the red hanging up (both on the right of the trackpad) one don't work when the phone is slid shut. When i try click the go back it doesn't work, or when i'm on calling someone and want to hang up it doesn't work...it only works if my phone is slid open..anyone ever have this problem?

Hall of Famer III
Posts: 59,058
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Torch 9800 button problem (go back and hanging up)

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Member
Posts: 1
Registered: ‎11-24-2011
My Device: Blackerry Torch 9800
My Carrier: 9344225515

Re: Torch 9800 button problem (go back and hanging up)

[ Edited ]

Yes i have the same problem too! i tried un-install all themes & apps.. I tried battery pull restart as many times i cud.. no use. something wrong with OS or some apps clashing or something wrong with buttons.. PLEASE HELP! i just cannot disconnect calls and go back!