Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎11-27-2011
My Device: Torch 9800
My Carrier: At&T

Torch 9800 buttons around track pad non responsive

My torch is JUST over 1 year old.. (out of warranty)  I am not a heavy user AT ALL.  I have been with BlackBerry for years,...however, I updated my software last week and now my call and end call buttons rarely work, and the menu and return buttons on occassion stop working.  I can't end a call and disconnect! or call a number on the screen without using the touch screen and enter button on the QWERTY key pad.

Now my wifes phone (whose usage is SUPER LOW) is having the same problem....


Seriously BBerry?  A phone that wont last 2 years with below average usage?


I tried to reload the latest software package, but it made NO difference.  Is it software or a device/hardware issue?



New Contributor
Posts: 2
Registered: ‎11-28-2011
My Device: blackberry torch 9800
My Carrier: orange

Re: Torch 9800 buttons around track pad non responsive

iam having the same problem my call n end call keysdont work and the trackball will move but not open anything when i click it.


all the other keys work just them 3 and have no idea what to do about it ive done everything possible and no luck