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New Contributor
Posts: 2
Registered: ‎09-23-2012
My Device: Torch 9800
My Carrier: AT&T
Accepted Solution

Torch 9800 does not open links

After recent OS upgrade to current OS v6.0.0.600 my browser email such as hotmail won't spawn links embedded in an email.  The link is hot and can be clicked and open but does not do it automatically as it did on former OS versions.  Now here is the interesting part.  If I turn off phone antennae and go WiFi, it works perfectly.    I prefer to read browser email as such and not deliver it to my BB inbox. Please help.

Hall of Famer III
Posts: 57,260
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Torch 9800 does not open links

Hi and Welcome to the Community!!

 

Hopefully you have already resolved this...but just in case...

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS configuration for the affected email accounts. Otherwise, you may want to consider a clean OS reload...something could have gone wrong during the upgrade you performed.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎09-23-2012
My Device: Torch 9800
My Carrier: AT&T

Re: Torch 9800 does not open links

Hi

Thanks for the reply.

Oddly enough,  I resolved it by accident

 

Hotmail changed their link, and it was taking me to a place I did not want to go.
I deleted my shortcut and re saved  hotmail.com and that was the magic.


Thanks for the response.


Deke

 

Highlighted
Hall of Famer III
Posts: 57,260
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Torch 9800 does not open links

Cool...thanks for providing your solution. This site is a user-to-user community of volunteers...as such, the more solutions it contains, the better it is for everyone.

Cheers!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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