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Contributor
Posts: 10
Registered: ‎07-31-2011
My Device: Torch 9800
My Carrier: M1

Torch 9800 doesnt vibrate anymore

Hi All,

 

I have a Blackberry Torch 9800 since Oct 2011. It has been working fine until a few days ago.

All of a sudden, it wont vibrate anymore, irrespective of the profile set. The back light, sounds, etc all work fine.

 

I have tried changing profile settings. Dint work

I tried hidden hardware test suggested here . Dint work

I tried battery pull too. still no luck.

 

My device info is as below. Please suggest.

6.0 Bundle 1907 (v6.0.0.448, Platform 6.4.0.210)

 

Any help would be appreciated.

 

Thanks in advance,

 

Regards,

Sheela

 

Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Torch 9800 doesnt vibrate anymore

Hello lash_sk, 

 

Sorry to hear about your issue.

 

In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo

Thank you

 

-SR

 

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Contributor
Posts: 10
Registered: ‎07-31-2011
My Device: Torch 9800
My Carrier: M1

Re: Torch 9800 doesnt vibrate anymore

Hi, thanks a lot for your detailed response. I will try that and let u know if it works
Contributor
Posts: 10
Registered: ‎07-31-2011
My Device: Torch 9800
My Carrier: M1

Re: Torch 9800 doesnt vibrate anymore

Hi SR,

 

Finally got a chance to do as suggested in  your post. Sorry to say, dint work Smiley Sad

Any other ideas? Thanks for help. 

 

 

Regards,

Sheela