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New Member
Posts: 1
Registered: ‎09-02-2012
My Device: BlackBerry Torch 9800
My Carrier: T-mobile

Torch 9800 - e-mail problem

I had a Blackberry option activated by T-Mobile Croatia and because expensive charges I canceled it. I can now use the internet but I can not send mail. I realize that I no longer have to automatically receive e-mails but should be able to send mail. This is my 4 Blackberry and before, until I had an active Blackberry service, I was able to send mails. In T-Mobile contact center told me that it is no longer possible and that I need to activate their Blackberry service. Is it true that I can't manually send or receive mail without that service?

Hall of Famer III
Posts: 57,560
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Torch 9800 - e-mail problem

Hi and Welcome to the Community!

Via the native Messages app, you must have a BIS plan from your carrier in order to do ANY email, sending or receiving. If you have a generic data plan, you MIGHT be able to use the web browser app to your email providers WebMail interface, if they have one. But, without BIS, no email at all via the native Messages app.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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