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Forums Veteran I
Posts: 2,090
Registered: ‎11-09-2010
My Device: BlackBerry 9900
My Carrier: AT&T

Re: Torch 9800 ''email set up icon not responding'' ... unable to edit or set up email accounts.

Who is your service provider?
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New Contributor
Posts: 4
Registered: ‎06-07-2011
My Device: torch 9800
My Carrier: rogers wireless

Re: Torch 9800 ''email set up icon not responding'' ... unable to edit or set up email accounts.

rogers wireless
Forums Veteran I
Posts: 2,090
Registered: ‎11-09-2010
My Device: BlackBerry 9900
My Carrier: AT&T

Re: Torch 9800 ''email set up icon not responding'' ... unable to edit or set up email accounts.


borntoski12 wrote:
rogers wireless

Are you able to log into this website? https://rogers.blackberry.com/

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New Contributor
Posts: 5
Registered: ‎06-06-2011
My Device: Torch
My Carrier: T-Mobile

Re: Torch 9800 ''email set up icon not responding'' ... unable to edit or set up email accounts.

T-Mobile USA for me

Forums Veteran I
Posts: 2,090
Registered: ‎11-09-2010
My Device: BlackBerry 9900
My Carrier: AT&T

Re: Torch 9800 ''email set up icon not responding'' ... unable to edit or set up email accounts.


sphimmasone123 wrote:

T-Mobile USA for me


Okay, are you able to log into this site? http://www.t-mobile.com/bis/

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New Contributor
Posts: 5
Registered: ‎06-06-2011
My Device: Torch
My Carrier: T-Mobile

Re: Torch 9800 ''email set up icon not responding'' ... unable to edit or set up email accounts.

Yes, it is now working.  For the users out there, if the wireless carrier's website does not work on your mobile phone please log in via computer instead.  Before configuring email set up, you will need to add your make/model of your phone in your account then it will enable the email configuration.  Thanks everyone for the useful blogs. Hope it helps. 

New Member
Posts: 1
Registered: ‎06-12-2011
My Device: BB Torch 9800
My Carrier: O2 UK

Re: Torch 9800 ''email set up icon not responding'' ... unable to edit or set up email accounts.

Thank you Thank you! Spent 3 hours with O2 today - they told me it was a hardware fault......HA!
New Contributor
Posts: 4
Registered: ‎06-20-2011
My Device: 9800 Torch
My Carrier: Telcel

Re: Torch 9800 ''email set up icon not responding'' ... unable to edit or set up email accounts.

When you say "log in via computer instead", do yo refer to go to the site https://bis.na.blackberry.com/.... etc and create the account there?
If so, I'm getting a message that the account can only be created at the BIS app from my phone, not in a browser.
Forums Veteran I
Posts: 2,090
Registered: ‎11-09-2010
My Device: BlackBerry 9900
My Carrier: AT&T

Re: Torch 9800 ''email set up icon not responding'' ... unable to edit or set up email accounts.


jerryherrera wrote:
When you say "log in via computer instead", do yo refer to go to the site https://bis.na.blackberry.com/.... etc and create the account there?
If so, I'm getting a message that the account can only be created at the BIS app from my phone, not in a browser.

Yes, that's what we mean, and unfortunately you need to be able to access the device e-mail setup to turn that off.  Smiley Sad

 

Have you tried the mobile.blackberry.com option as below?

 

From your device's browser, go to mobile.blackberry.com.

Select your country, then go to Communicate>Email.

Scroll down to Other Personal Email and click on Integrate Now, then Launch Email Setup.

 

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New Member
Posts: 1
Registered: ‎07-14-2011
My Device: curve 9330
My Carrier: verizon wireless

Re: Torch 9800 ''email set up icon not responding'' ... unable to edit or set up email accounts.

ive tried the suggestions that you have said to do, but i keep getting errors. i tried doing it via the mobile website and got a webpage error while using the 3G network. pulled the battery out and tried again and still doesnt work. the icon is still not responding