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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎03-22-2012
My Device: Torch 9800
My Carrier: AT&T

Torch 9800 freezing

A couple of weeks ago I replaced the OtterBox for my Torch. I've been having problems since then. I doubt it's the OB's fault, and merely coincidence. The first time this happened I had to remove the battery 4 times before it finally started acting "normal" again. It seems to also happen after I've had to recharge the battery. It happened again last night after I charged my phone and has continued to act up. I repeatedly remove the battery, wait for it to start up again, and it may work for a little bit, but then unexpectedly will freeze. The only way I can get it to shut down is to remove the battery. Any advice? Thanks!


Torch 9800, AT&T Service provider.

New Contributor
Posts: 3
Registered: ‎03-16-2012
My Device: Torch 9860
My Carrier: T-Mobile UK

Re: Torch 9800 freezing

Check your application memory! BlackBerry devices have "Application memory" space, where the applications that you have are installed.  In order to avoid the phone freezing problem, check that you have at least 10MB free in "application memory" space!

Guru III
Posts: 32,145
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Torch 9800 freezing

On device go to Options, Device, Application Management is a great way to see what your apps are doing with your CPU usage on Smartphone. Just slide top bar to CPU and see what is going on. Also touch the CPU menu to see other time variables. I found out that an app was eating away CPU cycles on mine

Disable Compression on media card? go to Options, Device, Storage

using a custom theme? try it for a day the factory default one to rule out your theme

remember the esc key closes most apps, except for GPS and some chat clients. the other apps need to use menu and then exit or close. The farthest key to the right is a home key and does not close any apps per se but will end calls.


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