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New Member
Posts: 1
Registered: ‎06-23-2013
My Device: Torch 9800
My Carrier: AT&T

Torch 9800 home page will not clear icon: 1 voicemail message waiting.

[ Edited ]

As above, my Blackberry Torch 9800 has an icon at the top of my home page, indicating I have one (1) VoiceMail message unanswered. When I access my voicemail box, the recording states I have no voicemails waiting. Is there a "fix" to this? I have had this BB Torch for more than 4 years and it has always worked well until above. Thanks for any help.

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Hall of Famer III
Posts: 57,242
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Torch 9800 home page will not clear icon: 1 voicemail message waiting.

Hi and Welcome to the Community!

Sometimes, that indicator just gets stuck. Typically, fixing it is a matter of calling your BB number from a different line, and allowing that to roll to voice mail. Leave a quick message, long enough to be sure that it is saved properly. Wait for the counter on your BB to increment, then retrieve/delete this VM you created. Often, that clears the counter back to zero, eliminating the "stuck" situation.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Member
Posts: 1
Registered: ‎07-16-2013
My Device: Torch 9800
My Carrier: AT&T

Re: Torch 9800 home page will not clear icon: 1 voicemail message waiting.

I followed the advice to record another message and then clear it.  After I cleared the new message, the "phantom" message waiting icon went away.  Thank you for the post!

Hall of Famer III
Posts: 57,242
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Torch 9800 home page will not clear icon: 1 voicemail message waiting.

Hi and Welcome to the Community!

You are most welcome. Enjoy!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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