12-29-2013 09:53 PM
My wife's 9800 Torch appears to have "died" on Friday. There is a periodic flash from the red LED, but it does not appear that the phone is starting up & I'm unable to sense it on my PC via is USB cable. My wife has a lot of info / contacts/ etc on this phone that are not on the SIM card. Is there anyway to access / recover this information?
12-30-2013 09:28 PM
Hi and Welcome to the Community!
If the device will not boot up, there is no way to access the data on it...rather, you may have to depend on your most recent backup of the device (you have one, right???).
But, please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!