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New Contributor
Posts: 5
Registered: ‎04-22-2012
My Device: Torch 9800
Accepted Solution

Torch 9800 stuck on Reboot

I recently downloaded the new BBM app, and the icon disappeared from my phone.  I tried rebooting several times, and it finally appeared, but it wasn't called BBM, rather net_rim_   something.  When I clicked on it, it said "missing resource files" and wouldn't load.

 

I also noticed that my BBM connected apps (Facebook, etc) were not loading properly.

 

So - I backed up my BBM contacts, and deleted and re-installed, but there was no icon again.

 

I checked this forum, and found a similar problem, and the solution was to check if the software needed updating, which would fix the problem.

 

I checked on my Torch, and it said there was an update available, so I downloaded it.  It downloaded fine, and then asked if I wanted to install it, and gave a warning message that it might take 2 hours or more.  This was fine with me, as I was going to bed soon, and wouldn't be using it.

 

Before I went to bed, I noticed that it was rebooting.  I figured I would just leave it and go to bed.

 

When I got up this morning, I noticed it was still rebooting.  The white bar would go all the way across, then it would go to a white screen,  go black again, and then start over. 

 

I checked the forums again, and found a similar issue, which said to pull the battery and replace it.  Did so, and it didn't work.  I have tried several times, and even left the battery out for 2 hours, in the vain hope this might work.

 

I tried connecting to BlackBerry Desktop to do a restore, but it can't connect to the phone, because it is stuck in reboot.

 

Any suggestions?

 

 

New Contributor
Posts: 4
Registered: ‎04-22-2012
My Device: 9800
My Carrier: 7786881863

Re: Torch 9800 stuck on Reboot

I am experiencing the same situation right now...Please let me know how you fix it.  Cheers,

New Contributor
Posts: 5
Registered: ‎04-22-2012
My Device: Torch 9800

Re: Torch 9800 stuck on Reboot

Found the solution on another post. Did what it said, and the phone works again. Unfortunately, when I restored the backup it uninstalled most of my apps. Had to update AppWorld, and am now slowly reinstalling the others.
New Contributor
Posts: 5
Registered: ‎04-22-2012
My Device: Torch 9800

Re: Torch 9800 stuck on Reboot

New Contributor
Posts: 4
Registered: ‎04-22-2012
My Device: 9800
My Carrier: 7786881863

Re: Torch 9800 stuck on Reboot

Tried...and didn't work for me Smiley Sad

New Contributor
Posts: 5
Registered: ‎04-22-2012
My Device: Torch 9800

Re: Torch 9800 stuck on Reboot

Sorry to hear that. I hope someone else has a answer.
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Guru III
Posts: 32,197
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Torch 9800 stuck on Reboot


Raymo wrote:

Tried...and didn't work for me Smiley Sad



What part didnt work?

 

can you list the steps you did

 




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