04-22-2012 02:15 PM
I recently downloaded the new BBM app, and the icon disappeared from my phone. I tried rebooting several times, and it finally appeared, but it wasn't called BBM, rather net_rim_ something. When I clicked on it, it said "missing resource files" and wouldn't load.
I also noticed that my BBM connected apps (Facebook, etc) were not loading properly.
So - I backed up my BBM contacts, and deleted and re-installed, but there was no icon again.
I checked this forum, and found a similar problem, and the solution was to check if the software needed updating, which would fix the problem.
I checked on my Torch, and it said there was an update available, so I downloaded it. It downloaded fine, and then asked if I wanted to install it, and gave a warning message that it might take 2 hours or more. This was fine with me, as I was going to bed soon, and wouldn't be using it.
Before I went to bed, I noticed that it was rebooting. I figured I would just leave it and go to bed.
When I got up this morning, I noticed it was still rebooting. The white bar would go all the way across, then it would go to a white screen, go black again, and then start over.
I checked the forums again, and found a similar issue, which said to pull the battery and replace it. Did so, and it didn't work. I have tried several times, and even left the battery out for 2 hours, in the vain hope this might work.
I tried connecting to BlackBerry Desktop to do a restore, but it can't connect to the phone, because it is stuck in reboot.
Solved! Go to Solution.
04-23-2012 12:14 AM
I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
04-23-2012 02:10 PM
Tried...and didn't work for me
What part didnt work?
can you list the steps you did
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BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V