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Contributor
Posts: 20
Registered: ‎11-05-2010
My Device: Torch 9800

Re: Torch 9800 stuck on loading screen - PLEASE HELP!

try completely wiping the device with any of the methods mentioned

New Contributor
Posts: 5
Registered: ‎09-08-2011
My Device: Torch 9800
My Carrier: att

Re: Torch 9800 stuck on loading screen - PLEASE HELP!

I took it to ATT and ended up with another Torch.  The other one was fried.  Thank you for your assistance yesterday.

New Member
Posts: 1
Registered: ‎03-09-2012
My Device: torch 9800
My Carrier: orange

Re: Torch 9800 stuck on loading screen - PLEASE HELP!

hi everyone

i am having the same problem but now my blackberry turns on its red led starts blinking i cant not connect it with desktop manager or with app loader. i tried to wipe it out but it is also come to no point coz i cant connect it. so the condition is really bad the red led keep blinking ny help to get my blackberry torch 9800 back on track plz 

thank you

Guru III
Posts: 32,132
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Torch 9800 stuck on loading screen - PLEASE HELP!

Are you able to restart your device in safe mode as shown in KB17877?

 

 

 

I assume, since it's caught in a reboot cycle, when you connect to the Desktop Software it doesn't take a stable connection to reinstall your software?

 

 

 

If that is case, remove your battery and keep it out when you connect to the Desktop Software. You will get a pop up that the device can't connect and there should be Retry, Update and Cancel buttons. Select Update and you will then be able to reinstall the current device software version.

 

 

 

When the load is progressing, you will see a step that says "Wait for device initialization". At this point, insert the battery and the reload should complete.

 




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New Contributor
Posts: 3
Registered: ‎08-15-2012
My Device: 9800
My Carrier: vodafone

Re: Torch 9800 stuck on loading screen - PLEASE HELP!

please help i've got the same problem.... how am i suppose to connect it to the laptop if it won't even come up please...

Guru III
Posts: 32,132
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Torch 9800 stuck on loading screen - PLEASE HELP!


tee1 wrote:

please help i've got the same problem.... how am i suppose to connect it to the laptop if it won't even come up please...


I would suggest a laptop forum if your laptop is not working.

 

If you meant the phone wont come up, what do you mean?

 

This thread is about a reboot loop

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 3
Registered: ‎08-15-2012
My Device: 9800
My Carrier: vodafone

Re: Torch 9800 stuck on loading screen - PLEASE HELP!

basically my blackberry torch freezes while i turned it up since yesterday night.. (comes on with the blackberry logo and the long white loading bar but freezes half way through), i have removed the battery tried a re-boot...but no changes...i don't know how to resolve this...please help!!!!

Guru III
Posts: 32,132
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Torch 9800 stuck on loading screen - PLEASE HELP!

a PC can see it before it completely boots up.

 

Try my fix posted above a few before your post

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 3
Registered: ‎08-15-2012
My Device: 9800
My Carrier: vodafone

Re: Torch 9800 stuck on loading screen - PLEASE HELP!

are u able to solve the problem...i am having the same problem right now...it won't even connect with PC...

New Member
Posts: 1
Registered: ‎09-08-2012
My Device: Torch 9810
My Carrier: Maxis

Re: Torch 9800 stuck on loading screen - PLEASE HELP!

I am having the same problem for Torch 9810. Can someone guide me step by step for the solution? Thank youuuu!