04-15-2013 09:41 AM
My wife's 9800 with OS 6.0 will not start/boot after she pulled the battery for a hard reset when the phone was slow/dragging and hanging.
When I put the battery the red led comes on and then goes off but the phone will not boot. The red led comes on at intervals and I noticed a faint red light not as bright as the indicator on the right of the led indicator.
When I try to force detect and do a clean reload, it gets stuck when reconnecting to JVM and will later say "application loader was unable to connect to your device.
Can anywone help with what to do.
04-15-2013 06:41 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!
04-18-2013 01:37 PM