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New Contributor
Posts: 2
Registered: ‎06-14-2010
My Device: torch 9810
My Carrier: Airtel

Torch 9800 will not turn on or boot

Hi, 

My wife's 9800 with OS 6.0 will not start/boot after she pulled the battery for a hard reset when the phone was slow/dragging and hanging.

When I put the battery the red led comes on and then goes off but the phone will not boot. The red led comes on at intervals and I noticed a faint red light not as bright as the indicator on the right of the led indicator.

 

When I try to force detect and do a clean reload, it gets stuck when reconnecting to JVM and will later say "application loader was unable to connect to your device.

 

Can anywone help with what to do.

 

Thanks

Hall of Famer III
Posts: 57,581
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Torch 9800 will not turn on or boot

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎06-14-2010
My Device: torch 9810
My Carrier: Airtel

Re: Torch 9800 will not turn on or boot

Hi,

Thanks for the tips. I tried it but it didn't solve the problem. The problem is with the BB. some hardware was changed and that solved the problem
Hall of Famer III
Posts: 57,581
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Torch 9800 will not turn on or boot

Oh! Well, yes, hardware issues are impossible to diagnose at an internet-distance, so I'm glad you found somewhere to get that addressed.

Cheers!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................