Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

New Contributor
Posts: 4
Registered: ‎11-28-2012
My Device: Torch 9810
My Carrier: AT & T

Re: Torch 9800 won't connect to Desktop Software


Thanks for the reply...


Am using the latest version... have uninstalled it and reinstalled from website download yesterday.


Yes, had the battery out yesterday too.

Posts: 10
Registered: ‎06-08-2009
My Device: Not Specified

Re: Torch 9800 won't connect to Desktop Software

I've got a Torch 9810 which I've successfully connected in the past, and am using a Blackberry cord.  I can connect as a drive (to download my photos, etc.) but it won't connect to back up.  I also tried an old 9810 which also used to connect; no dice.  I recently had my computer disinfected - could some setup have been changed?