07-12-2013 09:33 PM
Last night my phone froze up like it has before. However after doing the usual battery pull if fails to reboot. It seems to go through the usual motions and even begins opening up the home page and then blacks out and starts the whole reboot process over again and again and again literally until the battery goes dead if I let it. Is this the end of the road or is there anything I can do?
07-16-2013 12:34 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I would suggest following the steps in this KB article to bring the BlackBerry Torch 9800 smartphone back to life: www.blackberry.com/btsc/KB10144
Please note: a backup of your data will not be able to created as the BlackBerry smartphone is not in a working condition.
Let me know if the issue still persists after the reload has been completed.
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