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New Contributor
Posts: 3
Registered: ‎12-06-2010
My Device: Torch 9800
My Carrier: AT&T

Torch 9800 won't recognize Outlook on my laptop

I have a Torch 9800, Blackberry Desktop v. 6, and Outlook 2010 (32 bit).  When I try to configure settings to sync, I don't get Outlook as an option for the calendar, memo, or tasks.  What am I missing????

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Torch 9800 won't recognize Outlook on my laptop

Hello rcelectic and welcome to the BlackBerry Support Community Forums.

 

Have a look at KB02362  "Microsoft Outlook is unavailable as a translator when synchronization options are configured on the BlackBerry Desktop Manager" for assistance.

 

Let me know how you make out.

 

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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New Contributor
Posts: 3
Registered: ‎12-06-2010
My Device: Torch 9800
My Carrier: AT&T

Re: Torch 9800 won't recognize Outlook on my laptop

I have tried several of these options, but am having no success.  Just realized that I didn't specify I am using Outlook 2010.  Does that make a difference?  Also, it is the trial version of 2010 as  we don't want to buy the software until we are sure we can make it work with the Blackberry.  Everyone we know that has a BB says how easy it is, but we are not experiencing that at all.

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Torch 9800 won't recognize Outlook on my laptop

Did you install it using 32 bit or 64 bit? 

 

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Contributor
Posts: 3
Registered: ‎12-06-2010
My Device: Torch 9800
My Carrier: AT&T

Re: Torch 9800 won't recognize Outlook on my laptop

32 bit I believe.

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Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Torch 9800 won't recognize Outlook on my laptop

If that is the case, you might want to have this issue escalated to Research In Motion.

 

Contact your mobile network provider to have this issue investigated.

 

Thanks Smiley Happy

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!