11-20-2012 10:18 AM
My blackberry Torch 9800 won't turn on or charge. I've tried removing the battery, SIM and memory card. I've tried both AC and USB charging and nothing is working. When I connect it to my computer to charge through the USB the phone is not showing on my computer. I suspect the USB port on the phone is defective. What can be done?
11-20-2012 11:02 AM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!