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Reply
New Member
Posts: 1
Registered: ‎11-12-2012
My Device: Blackberry Torch 9800
My Carrier: AT&T

Torch 9800

I tried to update the Blackberry Apps store as notified on phone.   Now phone is stuck in a reboot loop.  I have tried pulling battery and connecting to computer, pulling SD card and sim.  Nothing has any effect! Any ideas?

Forums Advisor I
Posts: 628
Registered: ‎04-29-2010
My Device: Z10-STL100-4
My Carrier: Verizon

Re: Torch 9800

Maybe this is the app that's causing so much trouble? Hmnn?
THE BITTERNESS OF POOR QUALITY, LINGERS LONG AFTER THE CHEAPNESS OF PRICE, IS SOON FORGOTTEN.
Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Torch 9800

Try starting your device in Safe Mode.

If you can, then go to Options > Device > Application Management and delete the BlackBerry AppWorld.
***********
Article ID: KB17877 How to start a BlackBerry smartphone in Safe Mode http://www.blackberry.com/btsc/KB17877

Then, try to reboot your device in normal mode.

 

When you are successful with this, post back and let's see about downloading the old version of AppWorld.

 


Open the BlackBerry Browser on the BlackBerry smartphone.

 

  1. Verify that BlackBerry App World is located on the home screen.


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