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New Member
Posts: 1
Registered: ‎08-10-2013
My Device: 9800 torch
My Carrier: vodafone

Torch 98000 locked through Berry Tracker Lock. Do not remember the password.

Using application " Berry Tracker Lock ". Didn't use the cell for an year. Now its asking for passwrod, which is do not remember. Pls help to get rid of Berry Tracker Lock or rest. I have the back up of the data.

Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Torch 98000 locked through Berry Tracker Lock. Do not remember the password.

Hi and Welcome to the Community!

 

Being a non-native (e.g., 3rd party) security app, it is possible that you can bypass it via Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, you should be able to remove the app.



But if for some reason you can't, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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