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Contributor
Posts: 37
Registered: ‎10-08-2008
My Device: Torch 9810 OS 7
My Carrier: AT&T
Accepted Solution

Torch 9810 - Docs to Go Sync - Drag and drop? You have to be kidding me.

I have been trying to resolve how to automatically sync Desktop files with device files for several days now. Pre-9810 (a 9800), I was able to launch a Desktop version of Docs to Go and *automatically* sync with the device and vice versa.

 

After several calls/runarounds with AT&T (we can't help), a few e-mails with DataViz (RIM acquired the BB version in Sep 2010; it's not ours anymore) and 2 calls to RIM today (over 90 minutes total), the solution - Drag & Drop. You have to be kidding me.

 

And, RIM wants to continue being a business phone? I have nearly 100 client files that periodically needed synchronized. Now, I have to review the date & time stamp on *both* the device and my desktop rather than clicking a sync button while I get ready to go out and meet clients. Can you say, "waste of time" or "non-productivity"? I knew you could (/obscure Mr. Rogers).

 

RIM markets itself to a great deal as for the business community. As a 30+ year business person, I find this latest 'step-back' preposterous.

 

I realize the OS 7 version is new. I would *hope* that RIM is developing a newer Desktop version compatible w/OS 7. I have NO problem paying for it when and if it becomes available. Heck, I'd be a beta user!

 

Should this be the position of RIM, I will strongly consider an iPhone. I love the 9810. Great phone. The only advantage to the BB right now is push e-mail. I'll eat the cost of a switch as the $$ spent (including switching from AT&T to Verizon) will be re-couped many times over with savings in my 'time' and less aggravation.

 

RIM - Can you hear me now?

Guru I
Posts: 19,017
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Torch 9810 - Docs to Go Sync - Drag and drop? You have to be kidding me.

I suggest you use a sync tool like BOX or DROPBOX.

Furthermore, I think you must read the name of this forum. You are writing to a community forum. We are BlackBerry users like you, and we spend part of our free time to help other BlackBerry users (which makes us a support community). RIM employees do not monitor this forum except for moderation purposes.



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Contributor
Posts: 37
Registered: ‎10-08-2008
My Device: Torch 9810 OS 7
My Carrier: AT&T

Re: Torch 9810 - Docs to Go Sync - Drag and drop? You have to be kidding me.

And your point is? I *know* this is not a RIM site. I'll continue...

 

Yes!  Finally found that after a call *from* Senior-level RIM Support that Docs to Do Files was needed on the BB. This was *after* a few calls, a terse letter to RIM Corporate HQ and really bad technical advice from RIM Support that basically said "no can do.. you have to manually sync."

 

The Senior support specialist did say the directions were unclear. That's what happens when RIM owns the BB part of Docs to Go and DataViz owns the Desktop application. DataViz is not without some culpability here. They just "wash their hands" at *any* question involving RIM and Docs to Go, even they own the Desktop version used to sync with the BB.

 

I'll have to see how it works over time, but let's say that I'm cautiously optimistic. (That means I'll be surprised if it works 100% of the time!)

Guru I
Posts: 19,017
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Torch 9810 - Docs to Go Sync - Drag and drop? You have to be kidding me.

I am sincerely sorry. When I read your message ending with "RIM - Can you hear me now ?" I was thinking you were expecting that a RIM employee would reply here. Which will not happen. Hence my reply.



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Contributor
Posts: 37
Registered: ‎10-08-2008
My Device: Torch 9810 OS 7
My Carrier: AT&T

Re: Torch 9810 - Docs to Go Sync - Drag and drop? You have to be kidding me.

The "RIM - Can you hear me now?" was a snark-type comment to mean I *might* switch to an iPhone... probably didn't come off the way I meant.

Visitor
Posts: 1
Registered: ‎02-16-2012
My Device: torch 9810
My Carrier: vodacom

Re: Torch 9810 - Docs to Go Sync - Drag and drop? You have to be kidding me.

[ Edited ]

I think I found a solution.  What I did I went to dataviz and downloaded their docs to go  for BB  ( Docs to Go Files ).  Im using the the 30 day trial before I buy it.

 

When you try to sync the desktop says  "disable mass storage mode"  This is what I did

 

1- open setup

2- went to options

3 - went to device

4- storage   → then screen says "built-in media and media card storage are not available..............

 

5- press options logo and choose disconnect  then  save.

 

I was able to sync the document.

 

When connecting your device connect in charge mode.

 

The problem is after disconnecting and trying to reconnect and sync I have to disable mass storage mode again, back to OPTIONS  → DEVICE → STORAGE → DISCONNECT

 

I hope I helped a little

Contributor
Posts: 46
Registered: ‎06-29-2009
My Device: BlackBerry - 9810 v7.0.0.261
My Carrier: AT&T

Re: Torch 9810 - Docs to Go Sync - Drag and drop? You have to be kidding me.

What is the the solution to this problem?  I have tried, tried and tried some more over several months to get Docs to go files over to my BB 9810 without any success.  I have tried all the suggestions that I can find on the problem but I keep getting the "Mass tora Mode Warning?  One of the features that I wanted in BB was the ability to transfer some Excel files on my BB.  Can't someone please help solve this problem?  Thanks in advance as the solution will be greatly appreciated by many.

John