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New Contributor
Posts: 2
Registered: ‎09-28-2012
My Device: Torch 9810
My Carrier: Warid

Torch 9810 Front buttons not lighting up

Recently i encountered this problem my torch 9810 front buttons are not lighting up rest every thing is fine, any clues about this ... 

 

is this a software issue or i need to repair my handset.

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Torch 9810 Front buttons not lighting up

Hello ghalibmeer and welcome to the BlackBerry® Support Community Forums.

 

If you slide your keyboard down, does it light up? 

 

Has the Send, Menu, Escape and End key ever lit up and recently has stopped lighting up or have they never lit up?

 

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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Highlighted
New Contributor
Posts: 2
Registered: ‎09-28-2012
My Device: Torch 9810
My Carrier: Warid

Re: Torch 9810 Front buttons not lighting up

yup keyboard light up ... and front buttons recently stopped lighting up ... they were alright when i bought the phone.

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Torch 9810 Front buttons not lighting up

Since the keys light up in the closed position but not the open, it would be recommended you contact your point of sale for hardware related repair options.

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!