05-04-2013 06:06 PM
Hi- I have a BB Torch 9810. My email Hotmail account is no longer receiveing email on my BB. I can send emails. I tried deleting and then adding my Hotmail account as well as removed the battery.
About a month or so ago my Hotmail started to use Outlook and I had the same issue. But when I deleted the Hotmail account and adding it back it started working again.
Anyone have suggestions?
05-04-2013 06:07 PM
Hi and Welcome to the Community!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books (pre-BB10 devices only)
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.
05-06-2013 03:59 PM