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New Member
Posts: 4
Registered: ‎07-31-2013
My Device: Blackberry Bold 9900 & Blackberry Torch 9810
My Carrier: AT&T

Torch 9810 JVM error 517, how do I fix this on a Mac computer?

Hello!  I have 2 Blackberry devices that are on the fritz.  I am currently using my Bold Touch 9900, but it won't fully charge and reboots randomly on its own and often gives me the battery with a red x until it decides to turn itself back on.

 

But that is another issue, my back up phone is a Torch 9810, but after a few weeks of using it I have the JVM Error 517.  When I try to use the Desktop Manager on my Mac to fix the software, it says it cannot connect to my device, and if I hit Repair is says "there is no available software for your Blackberry device"

 

Is there a way around this on a Mac computer?  Please help!!!

Posts: 94,250
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Torch 9810 JVM error 517, how do I fix this on a Mac computer?

"JVM Error 517" appears on the BlackBerry Bold 9900 smartphone   

 

This should work on a Mac, but if it does not, find a friend with a PC.

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New Member
Posts: 4
Registered: ‎07-31-2013
My Device: Blackberry Bold 9900 & Blackberry Torch 9810
My Carrier: AT&T

Re: Torch 9810 JVM error 517, how do I fix this on a Mac computer?

What do I do on a PC then?  I am much more accustomed to the Mac interface, I just don't like the iPhone. :\

Posts: 94,250
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Torch 9810 JVM error 517, how do I fix this on a Mac computer?

Quoting the link...

 


Ensure the BlackBerry smartphone is running the latest version of BlackBerry Device Software provided by the associated wireless service provider. If the smartphone is not running the latest version, visit the BlackBerry Device Software Updates web site or see KB03621 for instructions on how to update the smartphone.

If the issue persists after a reload or an upgrade of the BlackBerry Device Software, contact the wireless service provider for repair or replacement options dependent on warranty coverage.

B

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Posts: 4
Registered: ‎07-31-2013
My Device: Blackberry Bold 9900 & Blackberry Torch 9810
My Carrier: AT&T

Re: Torch 9810 JVM error 517, how do I fix this on a Mac computer?

Thanks for your quick replies!!

 

Unfortunately I don't know what it's running as it won't turn on and won't be recognized by the computer (so far) because of the error.  It wasn't my phone to begin with, so I don't know any of the specifics.  All I know is that I got the error and it won't turn on or show any updates via the BB Desktop Software.  Won't repair or load or connect at all.

 

And there is definitely no warranty haha thank goodness I have a spare BB (even if that one is having issues too)

Posts: 94,250
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Torch 9810 JVM error 517, how do I fix this on a Mac computer?

Do you have access to a PC?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Highlighted
New Member
Posts: 4
Registered: ‎07-31-2013
My Device: Blackberry Bold 9900 & Blackberry Torch 9810
My Carrier: AT&T

Re: Torch 9810 JVM error 517, how do I fix this on a Mac computer?

I think my parents might still have a PC.  I'm a designer, so we all use Macs haha and I'm the only one without an iPhone so none of them can really help me out!