07-06-2013 11:49 AM
I recently had my phone locked on a screen that wanted my blackberry id and password. for some reason my id and password would not work so I made the more than 10 trys so the phone would do a hard reset. Now everything on the phone works except for the phone part. It will only allow emercency calls. Any suggestions?
Thanks in advance!!
07-07-2013 07:21 AM
Welcome to BlackBerry Support Forums
Are you sure it was asking for your BlackBerry ID and Password ! If we enter too many wrong password for our BlackBerry ID ( 10 attempts ) then it will lockout for 15 min. as so on if this happen we have to reset our BlackBerry ID password and it resolve such issue .
KB24157 : BlackBerry ID lockout behavior
It will not allow any application that require BlackBerry ID , but it should not block voice level services . Voice level services are related to our Carrier . So , if currently you're having problem with phone call then must call or contact your Carrier Bell Mobility to know about this issue .
You should also reset your BlackBerry ID password , Go through the above Knowledge Base and do it .