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New Contributor
Posts: 3
Registered: ‎07-28-2012
My Device: torch 9810
My Carrier: rogers

Torch 9810 Rogers os 7.1 freezing help

hey guys wanted to know if anyone can help me out i just got my phone like 5 days ago i love it but it always freezes.

now its just gettign anoying i would have to remove my battery to make it functional again. please can anyone help with this thank you

Contributor
Posts: 28
Registered: ‎05-27-2012
My Device: Blackberry Torch 9810
My Carrier: Rogers Wireless

Re: Torch 9810 Rogers os 7.1 freezing help

Hello ferrari5,

 

Has your device been doing this ever since you got it? Have you recently made any changes on your device?

 

If your device has always been experiencing this issue since you got it, I would contact Rogers Customer Service and have is DOA RMA completed and get a new device because the device may be defective.

 

If it has been since a program was installed, try uninstalling the program and see if that clear up the situation. If not, a os reload could help or contact customer care for a DOA swap.

 

Since it's only 5 days old, I would more lean toward a DOA swap as it is still a new device and within it's 30 day DOA period.

 

--Phil

Phil
Specialist, Emergency Medical & Disaster Response
Blackberry Playbook 64GB, 9900, 9810, 9800, 9780, 9700, 9000, 8310, 8220, 8700R, 8100, 8300, 7290

1. Please thank those who help you by clicking the Like button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post Accept as Solution, which solved it for you!
New Contributor
Posts: 3
Registered: ‎07-28-2012
My Device: torch 9810
My Carrier: rogers

Re: Torch 9810 Rogers os 7.1 freezing help

hey phill when i first inserted my memory card from my last torch the 9800 it started wich was like the day after i got it

Contributor
Posts: 28
Registered: ‎05-27-2012
My Device: Blackberry Torch 9810
My Carrier: Rogers Wireless

Re: Torch 9810 Rogers os 7.1 freezing help

If you try removing the Memory Card does your device act normally again? There may be a corruption within your memory or some other incompatibility if the device works without any problems with the memory card removed vs inserted.

--Phil
Phil
Specialist, Emergency Medical & Disaster Response
Blackberry Playbook 64GB, 9900, 9810, 9800, 9780, 9700, 9000, 8310, 8220, 8700R, 8100, 8300, 7290

1. Please thank those who help you by clicking the Like button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post Accept as Solution, which solved it for you!
Highlighted
New Contributor
Posts: 3
Registered: ‎07-28-2012
My Device: torch 9810
My Carrier: rogers

Re: Torch 9810 Rogers os 7.1 freezing help

im gonna try that now also reinstalling the os